Every message is read and answered personally by Pastor Shawn or his ministry team.
For any question — billing, license keys, technical issues, feature requests, refunds, or ministry encouragement — email us at:
Response time: We aim to reply within 24 hours on weekdays, and within 48 hours on weekends. Billing and refund requests are prioritized.
No problem — email us with the email address you used at purchase. We'll look it up and resend.
Try a different browser or an incognito/private window. If you're on a church network, a firewall may be blocking. Email support with a screenshot and we'll diagnose together.
We offer a 30-day money-back guarantee. Email support with your order number. Refunds are processed within 5 business days.
Yes — email support and we'll send you an upgrade invoice for the difference between your current tier and the new one.
Please do. Many of our best features have come from pastor requests. Email support with "Feature request" in the subject line.
As a small, pastor-run ministry operation we don't offer phone support. Email ensures every question is answered thoughtfully and on the record — which actually serves you better than a rushed phone call.